FAQ – Kanturo Eyewear Limited

FAQ

Frequently Asked Questions

 

Which payment methods are accepted? 

We currently only accept credit card payments and PayPal. More payment methods will be added in the future.

 

What Currency are the prices displayed in?

All of our prices are displayed in USD. However, we use a currency converter app that will convert the currency based on your location on google. 

 

When will my item be shipped? 

Orders are usually processed and shipped within 1 - 2 working days of purchase.

Please note that during the holiday season, orders may be delayed. We do apologise about this and will do everything we can to get your order to you as fast as we can.  

How long will my order take?

We are proud to offer Free Worldwide Shipping on all orders.

Our shipping times to all countries is 8 - 20 days. This includes UK, USA, Canada, Australia, New Zealand and Ireland.  

Please note from November 1st, there may be transit delays due to the Christmas/holiday season in delivery. We do apologise about this and strive to get your glasses to you as soon as possible. 

Please note shipping times do not include unexpected delays like customs, bank holidays, weather, etc. 

You can click here to track your order. 

How do I know if my order has been shipped? 

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

What should I expect to receive?

You will receive a stylish pair(s) of Blue Light Glasses/Sunglasses inside a beautifully designed leather case.

What the the measurements for the Original Kanturo Blue Light Glasses? 

What is your refund policy?

We allow returns within 30 Days of all purchases if you are not happy with your order. We will offer you a full monetary refund or you can purchase another item from Kanturo. Please note: Items returned must be in mint condition with no damage. If you change your mind before your order arrives, please be advised your item has already been processed and shipped. If you are unhappy with your item once you receive it, the 30 Day refund clause applies. If you want to return an item please e-mail support@kanturo.com. Please note that we unfortunately do not cover the cost of returning items. You will receive a response in less than 24 hours.